Carbon Graphite Product Development Customer Service

We believe in offering each of our customers “total customer service”. We do more than simply process orders; we offer innovative solutions to ensure every experience you have with us exceeds your expectations.
Below are a few examples of how we will go above and beyond for you.

Personal Account Managers – You will have a personal Account Manager that will work with you and our Product Development and Operations teams to confirm you receive high quality products and solutions each and every time.

  • Specializes in your products, applications and industries
  • Provides solutions to meet your specific needs
  • Acts as one point of contact for all orders, questions, concerns and feedback
  • Remains as your main contact the entire time you are an SMC customer

Product Development & Collaboration – We believe that customer service goes beyond simply handling your order to being able to have a one-on-one collaboration with our Product Development team in the development of your product.

  • Work directly with our Product Development team
  • Work through your Account Manager as a liaison to Product Development
  • Develop innovative new products customized to your needs
  • Adapt existing products to meet your specific application and industry

See our Customized Product Solutions page to learn more.Delivery Times – We strive to provide you with high quality parts in the fastest time possible. We are constantly working to ensure each of our customers receives their order on-time, every time.

See our Leading Delivery Times page to learn more.

If you want to be treated as a priority customer each and every time, please fill-out a contact form or contact us directly at 814-781-7333 or [email protected].