Carbon Graphite Product Development Customer Service

We believe in offering each of our customers “total customer service”. We do more than simply process orders; we offer innovative solutions to ensure every experience you have with us exceeds your expectations.
Below are a few examples of how we will go above and beyond for you.

Personal Account Managers – You will have a personal Account Manager that will work with you and our Product Development and Operations teams to confirm you receive high quality products and solutions each and every time.

Specializes in your products, applications and industries
Provides solutions to meet your specific needs
Acts as one point of contact for all orders, questions, concerns and feedback
Remains as your main contact the entire time you are an SMC customer

Product Development & Collaboration – We believe that customer service goes beyond simply handling your order to being able to have a one-on-one collaboration with our Product Development team in the development of your product.

Work directly with our Product Development team
Work through your Account Manager as a liaison to Product Development
Develop innovative new products customized to your needs
Adapt existing products to meet your specific application and industry

See our Customized Product Solutions page to learn more.Delivery Times – We strive to provide you with high quality parts in the fastest time possible. We are constantly working to ensure each of our customers receives their order on-time, every time.

Prioritized Production Schedules
Inventory Management Solutions
Expedited Delivery and Shipping Services

See our Leading Delivery Times page to learn more.

If you want to be treated as a priority customer each and every time, please fill-out a contact form or contact us directly at 814-781-7333 or [email protected].