Personal Account Managers – You will have a personal Account Manager that will work with you and our Product Development and Operations teams to confirm you receive high quality products and solutions each and every time.

• Specializes in your products, applications and industries
• Provides solutions to meet your specific needs
• Acts as one point of contact for all orders, questions, concerns and feedback
• Remains as your main contact the entire time you are an SMC customer

Product Development & Collaboration – We believe that customer service goes beyond simply handling your order to being able to have a one-on-one collaboration with our Product Development team in the development of your product.

• Work directly with our Product Development team
• Work through your Account Manager as a liaison to Product Development
• Develop innovative new products customized to your needs
• Adapt existing products to meet your specific application and industry

See our Customized Product Solutions page to learn more.Delivery Times – We strive to provide you with high quality parts in the fastest time possible. We are constantly working to ensure each of our customers receives their order on-time, every time.

• Prioritized Production Schedules
• Inventory Management Solutions
• Expedited Delivery and Shipping Services