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Carbon graphite manufacturing FAQs

WHAT IS MEANT BY TOTAL CUSTOMER SERVICE?

Total Customer Service means that we deliver for our customers:  Flexibility, Thinking Ahead, Personalized Service,Customized Service, Enhanced Reliability, and Industry Leading Delivery Times.

WHAT DO YOU MEAN WHEN YOU SAY “INDUSTRY LEADING DELIVERY TIMES?”

Industry Leading Delivery Times mean that we can break through a schedule to get a job done, and that we will get your carbon graphite products to you, on time, every time.

WHAT IS MEANT BY “CUSTOMIZED ENGINEERED SOLUTIONS?”

Through the use of science and technology, we are committed to achieving the highest standards of quality, delivery, and execution so that our products become viable solutions for your business. Through the use of multi-disciplinary teams, with varying degrees of experience, we ensure that we work together with you to analyze the issue and present a customized engineered solution that you will not only find viable, but also lasting. Our facilities have, at your disposal, knowledgeable personnel to answer your questions on a variety of topics concerning the Carbon Industry.

WHY DOES SMC SAY “OUR PEOPLE ARE OUR GREATEST ASSET?”

Our people are craftsmen, highly skilled in what they do. They are passionate about doing their job with excellence, which benefits our valued customers and reflects positively on our Company. Our people have a great deal of pride in a job well done. They set high self-expectations and they embrace the family concept of St. Marys Carbon Company.

WHAT IS MEANT BY A “RELENTLESS PURSUIT OF PERFECTION?”

Relentless Pursuit of Perfection is SMC’s ideal of realizing our potential and the ability to seize opportunities beyond perceived challenges. We will serve our customers with excellence and will out-perform our competitionthrough purpose, precision, innovation, and creativity.

WHAT ARE THE CURRENT APPLICATIONS FOR CARBON PRODUCTS?

Carbon Products are used mostly in industrial applications such as
bearings, sealsglass handling and furnace applications.

IS IT EASY TO MACHINE?

Carbon can be machined fairly easy with regular wood working equipment with carbide tooling. Carbon can be machined to close tolerances and is dimensionally stable.

IS IT RESISTANT TO CHEMICALS?

Since carbon is inert, most chemicals do not have an adverse effect.

WHAT ARE THE TEMPERATURE LIMITS?

Carbon can be used to temperatures up to 1,200 degrees Fahrenheit in air or up to 5,000 degrees Fahrenheit in a neutral atmosphere.

WHAT ARE SOME OF THE CHARACTERISTICS THAT ARE MEASURED IN CARBON PRODUCTS?

Depending on the application, some measurable characteristics are: specific resistance, hardness, transverse strength, compressive strength, current carrying capacity, contract drop, coefficient of friction, porosity and density.

DOES SMC OFFER RUSH / EXPEDITED ORDER SERVICE?

Yes, some may require an additional fee.

DOES SMC ACCEPT BLANKET-TYPE ORDERS?

Yes, so long as scheduled releases are provided.

DOES SMC OFFER DESIGN AND MATERIAL SUPPORT?

We offer material suggestions based on the application. We regularly consult on product design and specifications.
You can start with our “Ask the Expert” form.